Why won't my kindle connect to my Wi-Fi?

Here's a Kindle tip, the seeds of which were sewn by a friend that works at Tesco in their technology department. It seems that although the supermarket used to sell a lot of Kindles (the 'proper' ones with e-ink displays, not the silly tablet Kindles), they also get a lot of them returned. It seems people had trouble connecting Kindles to their Wi-Fi. Now of course with mobile connected Kindles this was less of a problem, but it was a real killer with Wi-Fi only devices. And it still seems to apply to some devices, so this tip remains relevant.

Search the Kindle help pages on Amazon and you won’t find the answer, strangely. But it’s really very simple (and very stupid). The Kindle was designed in the US, and so it only uses the US Wi-Fi channels 1 to 11. If your home or office wireless network is set to use channels 12 or 13 (or 14 if you’re being really naughty) your Kindle simply won’t see the network. This despite it being a UK supplied Kindle, with UK settings. The answer is to change the channel on your Wi-Fi router to be in the 1 to 11 range. It’s really not ideal, and frankly I’d class this as a bug. Somehow though, I doubt Amazon is either reading this, or cares.

I don’t want to alarm you - a tale of caution.

Mobile technology allows us to carry round astonishing levels of computing power and communication ability, and use them wherever and whenever we want. Yet there’s one item from the office environment that doesn’t yet have a viable mobile equivalent, and that’s the printer. At this point I know some of you will be asking “What about the paperless office”, but I’m sure that by now most of us realise that that’s simply never going to happen. It was first promised decades ago, and yet we still often need to print out various things. Have you ever bought something on an e-commerce site and not been presented with the final “we suggest you print this page”?

Most business printers are networked these days. And many employees will have a VPN connection back to their office. So the easy solution is that while out and about you simply print to your office (or indeed home) printer. It’s a simple enough solution, and usually works very well.

However, there is a potential gotcha. Although this remote printing works well during the day, I’ve seen several cases reported where someone has printed out something at night and it has set off the office burglar alarm. I’m not sure whether this is single sheets appearing in a printer tray causing this, or one of those instances where a large document causes a paper tray to fill and start scattering pages all over the floor.

Either way, there are two solutions: either site your printer in a location which isn’t ‘seen’ by the alarm sensors, or else get your alarm company to swap the PIRs for ‘pet friendly’ alternatives. They might tell you that you’re bonkers for wanting pet-proof sensors in an office, but I’ve discovered that these sensors are also A4 paper proof!

Facebook scams - listen to Granny

Those of you that are on Facebook will no doubt have seen your friends and family posting all kinds of stupid things. Quite often it’ll be a silly competition such as “Name a band that doesn’t have an A in their name – it’s harder than you think”.

Of course it isn’t hard at all – there are millions of bands without the letter A in their name, but what these competitions generate is a lot of activity. They’ll often generate hundreds of thousands of comments.

Instead of the question you might see a photo, with instructions like “Click on the photo, post a comment, see what happens”. Of course, nothing happens. Another variation involves liking a page and sharing a photo, with the promise that you might win something valuable. Quite often it’ll be a photo of iPhones or iPads, but I’ve also seen a trend towards expensive shoes and handbags. Sometimes the name of the account running the competition will be something that looks quite genuine too.

I’m sure that most people probably realise that it might be a scam, but think “What the heck, it isn’t doing any harm, and there’s always the slightest chance that I might actually win something”.

Actually, in both of these instances you are doing harm. For starters you’re sharing this rubbish with your friends, so likely to be luring them into it too, but mainly because you’re helping scammers. The business model behind these competitions is that they are looking to get as many likes or comments as possible, and that’s all. There are no prizes. You’re never going to win an iPhone, or a pair of Ugg boots.

What all of these scams are about is getting as comments and in particular as many likes as possible. Facebook uses an algorithm called edge rank for its news feed optimisation. A bit like Google with its page rank, edge rank is used to prioritise how often things appear in peoples’ Facebook feeds. Pages with lots of likes and comments get a much higher edge rank, which is why so much of this guff shows up in your news feed!

But where’s the business model? Well, a page with hundreds of thousands of likes is a very valuable commodity. Lots of brands, large and small, are starting to venture into social media. The first thing they learn is that it can take months or even years to build up an online community. As a result, many are prepared to buy a pre-built community from a scammer (although of course, being novices, they are probably unaware of the scam element).

Someone wanting a quick win (it might even be another scammer!) buys the page and they’ve instantly got a huge following, lots of likes and comments, and a long established edge rank capable of pushing out updates to hundreds of thousands of Facebook users. It’s a marketing manager’s dream!

To be fair to Facebook, it has tried to tighten this whole area up slightly – it used to be that the scammer would change the name of the page when they sold it, to reflect the new owner. A while back Facebook changed the rules so that you couldn’t change the name of a page after it had received more than 200 likes. But as I mentioned above, the scammers get around this by using fairly official looking names in the first place.

I must admit I tend to get annoyed when I see friends and family taking part in these scams – especially those that really ought to know better. The other day I even saw a friend with a senior position in IT security sharing a ‘Win an iPad’ photo. But I guess that until someone has explained what the scam is, and how it works, it’s hard to see what problems it might cause.

A good rule of thumb is to look for terms and conditions – any genuine competition will have them, but these scams usually don’t. Also look for things like spelling mistakes and bad grammar – you’ll often find these in the scam postings, whereas any genuine competition from a large brand will have been through several stages of proof reading.

The best advice is to listen to granny. She may not be on Facebook, but your gran’s old ‘if it looks too good to be true it probably is” adage is as true today as it has ever been, and is especially important in the social media world.

Scorched screens

Paul Ockenden revisits a screen damage problem from the past.

I just glanced up at the calendar on my office wall and it said 2016. Then I glanced down at the phone on my desk and suddenly it was the 1980s all over again.

Why? Has this column suddenly turned into an episode of the BBC's Ashes to Ashes? No, the reason for my mental journey back to the ‘80s was screen burn. Anyone old enough to remember the big and bulky CRT monitors we had back then (especially the pre-colour green screen VDUs) will probably recall the phenomenon of screen burn, or burn-in as the Americans liked to call it. It was when the constant display of a particular thing (a pattern, a logo, an icon, or even a command prompt) damaged the phosphor used to coat the surface of the screen causing a ‘ghost’ of the image to be permanently displayed.

I’m sure everyone is aware of how the efficiency of a fluorescent light tube will fade over time – well, exactly the same is true of cathode ray tubes. The efficiency of the phosphor coating behind the glass at the front of the screen decreases with usage, and if a particular part of the screen is constantly lit-up the image is permanently ‘burned’ into this light emitting part of the screen. I remember almost crying the first time this happened to one of my very expensive first generation Sony SVGA monitors.

It’s an effect that many of us have now, thankfully, forgotten about because modern LCD displays aren’t subject to the same effect (although, strangely, some monitors and TVs do still include the various tricks used to combat screen burn in their circuitry or firmware, particularly detecting an image with a constant part – such as an on-screen logo – and then shifting the image a pixel or two in a random direction now and again). I've no idea why LCD screens still feel the need to do this. 

So screen burn is a thing of the pant then? Unfortunately not. If you look at the phones and tablets on sale in the high street – actually who am I kidding? Nobody buys tech in the high street any more. If you look at the phones and tablets on sale in one of the big out-of-town technology sheds, or perhaps your local global-mega-hyper-mart, and if you look carefully at the specifications listed on the shelf tickets, you’ll notice that the screens come in two basic flavours, IPS (standing for In-Plane Switching) and AMOLED (the acronym breakdown of which we'll come to in a moment). IPS uses a backlight behind a variation on the traditional LCD panel, AMOLED on the other hand is a light emitting panel of organic LEDs. There are various flavours of both technologies, such as Samsung’s Super PLS (a type of IPS), and Super AMOLED Plus, but the underlying technology is pretty much the same in all cases.

In terms of currently popular phones, Samsung tends to use AMOLED panels on most of its phones, and it's becoming increasingly popular elsewhere. Apple uses IPS screens, although it is sometimes criticised for using an ‘older’ technology in its devices. But is this criticism fair?

Both types of screens have their pros and cons. IPS displays have better colour accuracy, and in particular are capable of showing whiter whites. On the downside, though, they can be quite power hungry. AMOLED screens are much kinder on the battery, and can be thinner because there’s no backlight required. The blacks are better with AMOLED screens too, because the pixels are actually turned off, rather than black pixels being formed by trying to obscure the backlight. The screens aren’t as sharp though, and can be harder to read in bright sunlight. To my mind, though, the biggest problem with AMOLED displays is that they bring back that long-forgotten problem of screen burn.

The problem is the O in the AMOLED acronym – It stands for Active-Matrix Organic Light-Emitting Diode. The organic compounds used in AMOLED displays, substances such as polyphenylene vinylene (more commonly known as PPV) or Polyfluorene (PFO) polymers or co-polymers, can all degrade with use. This is caused by a number of factors, firstly because, at least in part, the chemistry involved in the electroluminescence process is irreversible, so just like with a battery the devices will degrade as they are used. Secondly, the organic materials tend to crystallise, an effect which can be exacerbated at higher temperatures. Something to remember next time your phone gets warm while you are playing a game or watching a video.

There are two main types of AMOLED displays, some with traditional RGB stripe layouts like you'll find on an LCD monitor (using three subpixels per pixel), others having a PenTile layout which uses a two subpixel layout or red-green and blue-green. Because of this structure PenTile screens have twice as many green subpixels, and fewer red and blue subpixels. It’s the blue subpixels which degrade most quickly, so as a result PenTile displays are a bit less susceptible to screen burn than other AMOLED displays, but they are still vulnerable.

Incidentally, PenTile is a patented matrix layout, owned by Samsung, although some other manufacturers have licensed it. Knock-off clones don't seem to be much of a problem, although that's perhaps not surprising given the highly litigious nature of the mobile devices marketplace.

So how does this degradation affect a typical smartphone or tablet user? Well, if you leave your AMOLED screen on when charging, for example (it’s one of the options available in the Android settings screen), after a few weeks you’ll find things like the icons on your home screen and the Android soft keys burned into your display. In normal day to day use this burn might not be noticeable – at least, not until it starts to get really bad. But if you’re looking at a screen with a blank white background – using one of the minimum chrome word processors for example – you’ll notice some yellow/brown marks on the screen.

It’s not only leaving the screen on while charging – things like car cradles, docking stands, and even SatNav applications can all cause the same problem.

It’s very annoying, especially when you’ve paid hundreds of pounds for the latest top of the range phone, and yet it’s a problem that hardly ever gets talked about. When was the last time you saw a phone review where it mentioned the possibility of screen burn? When was the last time you saw phone packaging or a user manual which warned that the particular screen technology used in the device made it susceptible to screen burn problems? Probably never. I think it’s an issue that needs much greater publicity – consumers need to be told about the relative fragility of AMOLED displays, and that such phones and tablets shouldn’t be left with their screens on for long periods of time. So, readers of the Real World, please spread the word!

Healing the burn

There are various apps available that claim to fix displays which have screen burn problems - I just found at least a dozen across the various Android App stores. These work by flicking through a range of solid colours across the whole of the display. You're supposed to leave them running for hours or even days. I've tried several, with minimal success. I suspect they are simply wearing the rest of the screen out too.

Radio Soup

Paul Ockenden explores a world of wireless signals.

Listen very carefully. Can you hear that noise? Can you hear the radio?

No, I don’t mean the FM radio booming from the car driving past. Nor do I mean the mediocre sound of DAB wafting from the kitchen. I’m talking about all of the other radio signals buzzing around your head.

Of course you can’t hear them – not if you’re mentally stable, anyway – I like to assume that we don’t have any readers from the tinfoil hat brigade. However, you can’t even hear ‘normal’ radio without some kind of receiver. The right apparatus allows you to watch and listen to broadcast stations, and exactly the same is true for all of the other wireless signals in the air – with the right kind of kit you can start to see and hear them.

In order of increasing frequency, the electromagnetic spectrum goes Radio, Microwaves, Infra-Red, Visible light, Ultra-violet, X-rays, Gamma rays. My old physics teacher taught me a good way to remember this: Rabbits Mate In Very Unusual eXpensive Gardens. Well, I say good way, whenever I try to remember this I’m never sure whether it’s ‘very unusual expensive gardens’ or ‘very expensive unusual gardens’. Perhaps I’ve spent too much time visiting National Trust properties.

It’s the radio bit that we’re really interested in, and that’s generally thought of as sitting between 3kHz and stretching up to 300GHz, although the ITU (International Telecommunication Union – the UN agency responsible for information and communication technologies) splits the space into 12 bands stretching all the way up to 3THz (or 3,000GHz). Each band is an extra zero wide (so 3kHz - 30kHZ, 300MHz - 3GHz, etc.), which keeps things nice and simple.

The first three ITU defined bands ELF, SLF and ULF, Extremely super and ultra low frequency can be pretty much ignored, as they are mainly generated by natural phenomena such as lightening and earthquakes. ELF has been used for submarine communications because the signal penetrates a fair distance through salt water. It can take hours to send a simple message (we’ll see why in a moment), but it gets delivered to boats operating hundreds of meters below the surface. The logistics are very complex though – the wavelength will typically be around a tenth of the circumference of the planet!

Obviously nobody is going to build an antenna that bit (or even a ¼ wave dipole), so instead these systems use parts of the earth itself as an antenna. Huge poles are sunk tens of miles apart in areas of low ground conductivity, so the current penetrates deep into the earth. It’s really mind boggling engineering, and only the US and Russians have ever built such systems (Britain once planned its own system in Scotland, but it was abandoned). Oh, and because the transmitters are so huge it’s a one-way system – there’s no way that submarines can transmit back.

The first band that you might think of as ‘radio’ is VLF (band 4, very low frequency, 3-30kHz) which has such a low frequency that it can’t be used for voice based communications as the carrier always has to be higher than any frequency that you want it to hold, true whatever kind of modulation (amplitude modulation AM and frequency modulation FM being the most common, although there are others too). The same “carrier must be a higher frequency than the message” rule holds true whether we’re dealing with analogue or digital signals, although of course it’s possible to bend the rule slightly by compressing digital data before transmission. Because of this rule, though, VLF is only really suitable for slow, low bandwidth data signals.

Next we find LF (band 5, low frequency, 30-300kHz) whose main use is for aircraft beacon signals and weather systems, although you’ll also find good old long wave radio (familiar to those who like cricket or church services, neither of which are particular favourites of mine) sitting at the top end of the band. Remember, low frequency and long wavelength go together – as one number goes down the other goes up. Just visualise kids creating standing waves in a skipping rope – as they wiggle their hands faster (higher frequency) an additional wave is introduced, so the distance between the peaks is reduced (shorter wavelength).

The MF (ITU band 6, medium frequency, 300kHz-3MHz) band comes next. Its main use is for medium wave radio (does anyone still listen to MW?). MF also contains the 160m amateur radio band, and there are also a few navigation and global distress system uses. Next up is HF (ITU band 7, high frequency, 3-30MHz), and this is what many people think of as shortwave radio. You’ll find both broadcast radio stations and amateurs using the band, as well as military uses and aircraft to ground communication. Also, because of the way HF propagates (it reflects, or more accurately refracts off the ionosphere and bounces back to earth) the band is also used for over the horizon radar systems. Although the crude resolution of these systems makes them useless for targeting, they are still used (despite all of our modern satellite wizardry) for defence early warning systems.

After HF comes VHF (ITU band 8, very high frequency, 30-300MHz). You’ll find the FM radio band here, alongside amateur radio bands, air traffic control and instrument landing systems. And of course we used to have TV in this band too, but that moved in the 1980s freeing up the frequencies now used by our woefully inadequate DAB radio system. Actually, DAB appearing at the top end of the VHF band is important, as it shows that we’re now getting to the part of the spectrum which is most useful for data communication. The so-called ‘digital sweetspot’.

A major part of that sweetspot is the UHF (ITU band 9, ultra high frequency, 300MHz-3GHz) band, and it’s here that you’ll find TV broadcasts (now fully migrated to digital, of course), mobile phone signals (GSM, 3G and most of the 4G flavours), good old fashioned wi-fi, the TERTA trunked radio system used by the emergency services, DECT cordless phones, bluetooth, wireless sensors for things like weather stations and energy monitors, and a few amateur radio bands. We’re starting to get into the microwave spectrum at the top end of this band. It’s a very crowded space, but as you can see, most of it is digital signals these days, which makes it so much easier to pack more stuff into the available bandwidth. These are the radio frequencies that usually concern the things I write about in this column.

But anyway, onwards and upwards, we might as well be complete. Next comes the SHF (ITU band 10, super high frequency, 3-30GHz) band. You’ll find 5GHz wi-fi here, and satellite TV downlink signals too. Almost all modern radar systems use SHF, and a massive chunk (almost a third) of the band will be used by wireless USB, as it becomes widespread. The band is great for very directional low range data, and recent developments in microwave integrated circuits mean that the signal processing can happen directly in silicon, rather than a processed signal having to be mixed with a high frequency carrier. Where UHF is the band for ‘now’, I expect that SHF will very much be the band of the future, with more and more of our data signalling moving into this space.

The last but one of the official ITU bands, and the last really usable one, is EHF (band 11, extremely high frequency, 30-300GHz). The wavelengths in this band are between one and ten millimetres, and the signals suffer extreme attenuation in the atmosphere, so the band isn’t generally considered suitable for long range communication. There are some holes in this attenuation though – the problem is caused because we’re starting to hit the resonant frequencies of particular molecules. Oxygen, for example, has a huge absorption peak at around 60GHz. Despite that, the upcoming Wi-Fi standard 802.11ad is actually designed to work at 60GHz, because at LAN scale distances the oxygen absorption is less of an issue.

In fact, the attenuation is a benefit because it means that 60GHz can only be used for short distance links, and so we don’t have to worry about interference – at least, not with terrestrial applications. The same frequencies can be re-used nearby. As a result some countries allow unlicensed use of 60GHz.

Move slightly away from the Oxygen absorption peak and the attenuation quickly drops off. These frequencies are starting to be deployed for very high bandwidth communication links. Because the frequency is so high it’s possible to pack much more data in than you could with a longer wavelength carrier.

Those famous airport scanners that see through your clothes also work in the EHF band, but more worrying that that is a reported use of this band as a weapon. The US is alleged to have a weapon which fires a directional bean of 3mm radiation at high power. This is reported to cause an extremely painful burning sensation, as if they were on fire, and yet no physical damage is caused. I used to work in the defence industry, but defence is really a euphemism - it’s really offence, and I found stuff like this American weapon very offensive. No physical damage maybe, but just imagine the long term psychological damage if you’d been subjected to it. Sorry, rant over!

Finally we come to THF (ITU band 12, tremendously high frequency, 300GHz-3THz). We’re almost getting into the light spectrum here – just above THF sits infra-red (remember Rabbits Mate In…) THF is used mainly for medical imaging, and although there has been a ‘proof of concept’ experiment to transmit data in this band, any real world application will be decades away, if not longer.

Game of Phones

Paul Ockenden finds a useful alternative to technology analysts.

Being technology journalist means that over the years I've been sent all kinds of press releases from analysts, with their pontifications about the mobile phone industry, and where it's heading over the following few years. It's actually pretty useless stuff for me as it's hardly the kind of hands-on real world stuff that I tend to cover, but that's the nature of PR these days - tell 'em you want x y and z, and they'll send you the whole bloody alphabet.

I don't know where they find the so-called experts who write these tech prediction reports, or why people pay for their future gazing, because most of what they write appears to be complete and utter tosh. How do I know? Have a got a crystal ball that's better than theirs? No, what I've got is a time machine. No seriously, I really have a time machine - it allows me to go back and look at things that happened in the past. It's called Outlook, and my email archive folder lets me look back what these analysts were saying last year. Or five years ago. Or even a decade back.

In 2007 I was sent a report telling me that Apple doesn't stand a chance in the mobile phone market, and I also have later ones telling me that the iPad is a stupid idea because nobody wants to buy tablet PCs. I've been sent emails telling me that no other manufacturer stands a chance when it comes to business smartphones because BlackBerry has the whole market sewn up, and companies are too well locked in to change their supplier.

These analysts also told us that Google's Android operating system was destined to be a niche product, only of interest to techies. And that Windows Mobile (the old stylus based thing, pre-dating Windows Phone) would one day be Microsoft's biggest profit centre.

Of course I'm being selective here, just picking the worst examples, and I'm sure that based purely on the law of averages some of the predictions from these analysts will actually have come true. But most of it is simply highly expensive fiction. I find there's a much better way to know which way the mobile tide is turning, and that's simply to keep your ears open in public spaces.

For example, as I was sitting in the park eating my lunchtime sarnie the other day, I couldn’t help but overhear a group of 'youths' comparing each others' mobile phones. Several had Android phones, which seemed to have become a bit 'meh', with comments that "they're all the same". One had a Windows Phone (I couldn't see which model), and apparently that was "well cool". Yet another had an old fashioned non-smart Nokia brick. I thought they might get some retro-cool points but actually they were roundly scorned for it. I thought that phone-scorn couldn't get much worse, but then the last of the group got out his iPhone, and the rest of the group started sniggering. One commented (in that mock-asian tone which seems to be obligatory these days): "The iPhone is for old people". And that kid probably summed up Apple's current mobile woes better than any professional analyst ever could.

Of course, the iPhone isn't just for old people - I'm sure that many of you reading this have an iPhone, and don't consider yourself to be old, although maybe to my group of youths you would be. It's certainly true that more and more the people that I see carrying iPhones are of, how can I put this politely, 'later years'. I have quite a large circle of teenage family and friends, and I can't remember the last time one of them got excited about an iPhone. I don't think the device is on any of their Christmas or birthday wishlists.

It's a device rather than a company thing, people aren't being particularly anti-Apple. iPads still have a degree of credibility, and Mac computers (particularly MacBooks, either Pro or Air) are very much lusted after by Generation-Init.

I wonder whether part of what's taken the shine off the iPhone is affordability? Once it was an aspirational product, costing a fair whack more than other smartphones, but now you can't open your daily paper without seeing ads for the iPhone on good value contracts. The handset has become affordable, and in doing so has lost its aspirational shine, while the iPad and various Mac computers still remain reassuringly expensive, and they are the Apple devices that retain a degree of kudos.

Can Apple turn this around? Can the company recover its mobile cool? A while back it tried to regain traction by launching a cheaper model (anyone remember the plastic fantastic iPhone 5C?). You might think that moving even further downmarket would be a terrible mistake, given the reasons for the mojo-loss that I described above, but if it had worked it would have been a clever move. Look at cars for example - BMW has its M Series: Very nice, very expensive, and yet you hardly ever see one on the road. Because of the aspirational value that the M Series brings to the brand as a whole, they sell loads of their cheaper models. It's the bog-standard 3 series which still outsells the Ford Mondeo.

This trickle down marketing ploy isn't just something unique to cars - you'll see it on restaurant wine lists; If you add a couple of very expensive wines to the list, few people will buy them, but just by being there you'll find that those people selecting a bottle from elsewhere in the list will tend to go for a more expensive wine than they otherwise would have.

Or take digital cameras, the DSLR brands that are most loved within the consumer marketplace are those which also have eye-wateringly expensive models aimed at professionals. There's a huge profit to be made on the top models (as they aren't that much more expensive to manufacture than the consumer-level devices), and massive volume when it comes to the lower spec, lower margin cameras. The key point is that the 'coolness' of the lower cost devices is boosted by their premium stablemates.

The same might have worked with the cheap(er) iPhones. The flagship device would have returned to being a purely premium product, with all of the cheap contract offers being for the new budget model. After all, apple had already tested whether a cheaper brother hurts a premium model with its iPad Mini - and that worked out OK. The 5C experiment didn't, though. The trouble was, once the market had settled it wasn't that much cheaper than the flagship phones, especially on contract.

There's an iPhone launch due shortly (actually, there's always an iPhone launch due shortly), and we'll have to see whether the current "phone for old people" image can be reversed. Only time will tell. In the meantime, I know my 82 year old aunt loves hers.

The return of the Scunthorpe problem

One of the applications that CST Group, my company, has developed is an online contacts and application form management system for a leading UK pub chain. It was all working well until the company decided to equip their team of business development managers with brand new 4G enabled tablets.

Most parts of our application worked fine, but there was one page that simply refused to load. Lots of head scratching ensued: perhaps the HTML within the web based application wasn’t valid? But a quick check through the W3C validator showed that it was perfect XHTML 1.0 Strict code. Likewise the CSS behind the page validated fine. Our next suspicion was that the page was too big (it contained a massive drop-down listing around 2000 pubs), but we realised it couldn’t be that because there was another page with an even bigger dropdown of other things. Could it perhaps be a caching issue? We re-built the application using a randomised name for the page, but again it refused to load.

The only thing left to do was a bit of good old fashioned binary-chop debugging. Split the page in half, and find out which part works and which doesn’t. Then split the non-working part in two, and continue doing that, until you home in on the bit of code that’s causing the application to fail. It didn’t take long to realise that it was that list of 2000 pubs that was causing the problem. Even as a standalone <select> and <option> tagset on a page it was refusing to load via the 4G connection, although it worked just fine when connected to wi-fi.

There was obviously something in this list that was causing the problem, so it was binary chop time again. After a few iterations we discovered the culprit. A pub called “The Black Cock”. I’m sure the sign outside of the pub shows a dark chicken, but the mobile broadband provider was running over-sensitive porn filters, and these had decided that the Black Cock was something else entirely. In the end we had to speak to the network concerned and ask then to add our IP addresses to a white-list of known safe websites.
 

Within the web industry, this is known as the ‘Scunthorpe Problem’, a term which dates back to 1996 when America Online (now AOL) applied so-called ‘swear filters’ to the fields on its sign-up form. The over-zealous nature of those filters prevented people from the town of Scunthorpe from signing up. For those who aren’t aware of this little episode I’ll leave it as an exercise for you to work out why.